Trustpilot

FAQ’s

Here are a selection of some of the key questions we are asked most regularly. If you do not see the question you need answering below, please do not hesitate to call one of our team at Ultimate Hot Tubs & Swim Spas on 0121 767 9120 and we will be happy to help.

You do not need a water supply as our hot tubs are filled and emptied via a hose.

Our hot tubs are built for many years of fun and hydrotherapy. You can expect to enjoy your Riptide hot tub for years and years!

Yes, as long as you have the appropriate base and electrics, you should be able to move and reposition your hot tub pretty much anywhere you would like.

No. With our maintenance programme, designed to make your life easy and stress free, you will probably spend no more than a few minutes a week treating the water. We will provide you with a DVD Guide on how to maintain your hot tub.

Riptide hot tubs cost from about 60 pence per day to run depending on season and usage.

Owing to our superior filtration, we recommend that you change the water in a Riptide Hot tub every 4 months.

Yes. The control panel is clearly displayed, The new fully featured keypad on the Prestige Collection has full colour display and has no physical buttons or keys, just a touch screen keypad which is fun to use, simple to learn and features an engaging one level menu interface.

Yes, the cover has been designed to trap in the heat and it has extended flaps to prevent the wind from getting up under the cover and cooling the water. Features Marine Grade Vinyl, Thick Polystyrene Core & Shrink Wrap Aluminium Foil.

The cabinets on our hot tubs are made from easy care, wood-effect material, which requires no specific maintenance. You may want to simply rinse it with a hose once in a while to keep it looking nice so that it retains its lustre during its lifetime. You may also like to know that the cabinets never lose their colour.

Your Riptide hot tub comes with excellent extensive warranties. Please contact us to find out more information

With regards to the electrical supply you should only use a registered Electrician. We can recommend please ask us if you need more information.

Technically you can place a hot tub anywhere, although we find that most of our customers prefer the outdoor experience. You may like to consider putting your new hot tub into a Spa Shelter to help protect you from the weather and nosey neighbours!

Yes, providing you leave the appropriate access to the maintenance panel.

The installation and commissioning of your new hot tub will take approximately 2-3 hours and there is no additional charge for this service.

Simply email us providing as much information as possible regarding the problem and we will get back to you as quickly as possible.

Credit card or cheque or Bankers Draft 10 days in advance.

If we have the stock then we can deliver within 48 hours. If the stock needs to be ordered then it may take up to 8 weeks for delivery.

You will be contacted by our Service Department to arrange a date for delivery of your new hot tub.

We recommend a flat level solid base; could be either decking, patio area or paved. Contact us if you require further inspiration! (typically the base would be a concrete base).

Contact Us

If you have any hot tub or spa shelter questions please contact us via our email address below, or click the ‘contact us’ button to be directed to a short form.