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Customer Testimonials

See what our customers are saying about us, we have recently partnered with Trustpilot the worlds most powerful review platform. Built on honesty and transparency click here to see our reviews.

Hi Kim, We love the spa. Everything was great, from meeting you to the installation. We’re so chuffed! Thank you so much x

S Jeavon

I have been pondering for some time about buying a hot tub and have looked round lots of places not knowing a thing about what I was looking for. I first went to Melbicks garden centre around 12 months ago and have been backwards and forwards ever since with no pressure at all from anyone there to buy. When I finally decided to go for it Keith was most professional and helpful at all times. He arranged a delivery date and also spoke to my electrician to ensure everything was done correctly. I needed a crane as there was no other way into my property, Keith arranged that and met the crane driver here at the date and time arranged. It all went smoothly and I was surprised at how easy everything slotted in to place so easily on the day.

Keith told me where he had installed hot tubs in my area and I could then ask those people about their experience with Melbicks. They were all happy and still using their hot tubs years later with no problem. I also know people who had bought from other, cheaper, suppliers to their detriment. Dobbies in Atherstone stock Riptide hot tubs and swimspas and have fabulous guarantees. I would advise anyone to check out Dobbies garden centre in Atherstone before they commit as I was more than happy.

Helen Hutchinson, Coleshill Riptide Swim Spa

'This was a large purchase for us and we wanted to make sure we were doing the right thing. Kim and Keith really helped us to understand everything and we felt in good hands, even post purchase. We love our hot tub! 100% recommend

Mr & Mrs Robertson Riptide Prestige Monarch

We have had our hot tub now for over 14 years, and have been dealing with Keith and Kim ever since, always very helpful in all our enquiries have recommended to all our friends and people we know who are thinking of buying a hot tub, always there with a smile and advise

Mr & Mrs Wilkins RIptide Pool

'Our hot tub was delivered two weeks ago and we are extremely happy with it. When we first considered buying a hot tub, we sought advise from Ultimate Hot Tub advisor and were extremely impressed with their approach, no hard sell and measured advise and information. Support afterward is great, like having your own personal advisor at the end of the phone. The person who sold it to us is the same person continuing to support us. Excellent service'

Mr & Mrs Jones Riptide Prestige Elan

'Excellent service from the start. On hand every time if needed. Very happy customer with my president hot tub'

Mr & Mrs Pearson Riptide Prestige President

'Kim and Keith could not have been more helpful and flexible with our delivery and installation of my hot tub. They were very accommodating of the surprise aspect of the tub and were patient with all questions I had. Very pleasant and professional experience from start to finish'

Mr Butler Riptide Prestige Monarch

'Could not fault them! , they listened and recommended the best hot tub for us which we have hardly been out of since it arrived. They even have trial facilities which out little boy thought amazing and took advantage of! The hot tub arrived on time which was hugely important as it was my birthday present!! the person who installed it was also very helpful, knowledgeable and very polite. Thank you to everyone who made what we thought was going to be a daunting purchase as we hadn't a clue which or what we wanted, extremely easy and fun. Can not recommend them highly enough!!!'

Mr & Mrs Phipps Riptide Heritage Tribute

'really great service from Jay and the team, gave us the right information to make the right choice for us, delivered and installed early on the Saturday morning which meant by Sunday afternoon we were in!! thanks again G'

Mr Sheldon RIptide Heritage Tribute

My wife and I purchased our hot tub 12 years ago and it is still going. I go in the tub every day and my wife only misses when Coronation Street is on.

We have had to replace the cover a few times as they eventually do get heavy. The replacement was fitted without hassle by Keith. Chemicals are always available.

I do stay in the tub longer than I should but the wrinkles soon recover.

I have a bad back and the tub gives me instant relief.

Thanks to Ultimate we have enjoyed 12 years of pleasure.

Rachael and Albert

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